Refund Policy for Gaayaki.com

Effective Date: 16-11-2024

At Gaayaki.com, we strive to provide a seamless payment experience. However, if you are not satisfied with your transaction or encounter any issues, we are committed to assisting you. This Refund Policy outlines the terms and conditions for requesting a refund through our payment gateway services.

By using Gaayaki.com’s payment gateway, you agree to the terms set forth in this policy.

1. Refund Eligibility

Refunds for payments made through Gaayaki.com’s payment gateway may be issued under the following circumstances:

  • Incorrect Transactions: If an incorrect transaction amount was charged or if a duplicate payment occurred.
  • Failed Transactions: If a payment was successfully processed but the service or product was not delivered or was not processed correctly.
  • Fraudulent Transactions: In case of unauthorized or fraudulent transactions reported by the cardholder or customer.
  • Product/Service Not Received: If the product or service paid for was not delivered or provided as described.

Refunds are typically issued based on the nature of the issue and the policies of the merchant or vendor who processed the payment.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact the Merchant: Reach out to the merchant or vendor directly to resolve any issues with the product or service you purchased. In most cases, they will be able to process a refund.

  2. Submit a Refund Request to Gaayaki.com: If the issue cannot be resolved directly with the merchant, or if you believe the issue is related to our payment gateway, you may submit a refund request by contacting our customer support team at [Insert Contact Email] or [Insert Contact Phone Number]. Be sure to provide the following details:

    • Your transaction ID or payment reference number.
    • The reason for the refund request.
    • Any supporting documentation (e.g., email correspondence, proof of payment, etc.).

3. Refund Process

Once we receive your refund request, we will review the details and determine if you are eligible for a refund. If your request is approved, the following steps will be taken:

  • Refund Approval: If your refund request is approved, we will initiate the refund process. Refunds will be processed to the original payment method (e.g., credit card, bank account, digital wallet, etc.). The time it takes for the refund to appear in your account will depend on your payment method and the processing times of your bank or payment provider.
  • Refund Denial: If your refund request is denied, you will be notified with a reason for the denial. We may also provide alternative solutions to resolve the issue, such as assisting you in contacting the merchant directly.

4. Refund Timeframe

Refunds will be processed within [insert number of days] business days from the date of approval. However, the time it takes for the refund to appear in your account will vary depending on the payment method and the policies of your bank or payment processor. Please note that Gaayaki.com is not responsible for delays caused by third-party payment processors or financial institutions.

5. Non-Refundable Transactions

Certain transactions may be non-refundable, including but not limited to:

  • Completed Services: If a service has been fully provided or delivered, refunds may not be possible.
  • Digital Goods or Downloads: Payments made for digital goods or downloadable content (e.g., e-books, software, etc.) may not be refundable once the download or access has been initiated.
  • Subscription Services: If you have purchased a subscription, the refund policy will depend on the merchant’s subscription terms. Some subscription fees may be non-refundable, especially if the service has already been provided or the subscription has been active for a certain period.

Please review the merchant’s specific terms and conditions before requesting a refund for subscription-based or digital products.

6. Partial Refunds

In certain cases, a partial refund may be issued based on the value of the product or service you have received. This will depend on the merchant’s policies and the nature of the issue. If a partial refund is issued, the refund amount will be calculated based on the situation.

7. Chargebacks

If you initiate a chargeback with your bank or payment provider instead of directly contacting Gaayaki.com or the merchant, we may be unable to process your refund through our system. Chargebacks may also result in additional fees and could affect your ability to use the payment gateway in the future.

8. Changes to This Refund Policy

Gaayaki.com reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our refund procedures and terms.

9. Contact Us

If you have any questions or need assistance with your refund request, please contact our support team at:

Gaayaki.com

Email: info@gaayaki.com
Phone: +91 99361 69772

Address: Taramandal Gorakhpur UP 273001 India

This Refund Policy applies solely to payments made through the Gaayaki.com payment gateway. For issues related to products or services purchased from third-party vendors, please refer to the respective merchant’s refund or return policies.